Refund policy
Returns or exchanges must be requested within 14 days from delivery or they will not be accepted.
If you wish to initiate a return, you can contact us at catarina@haimsporto.com
Your item must be in the same condition that you received it, unworn or unused.
Please note that returns will need to be sent to the following address: Rua H, Zona industrial Neiva 2ªfase, 4935-232 Viana do Castelo, Portugal
Return & Exchange Costs
We do not currently offer prepaid return labels and, as such, the customer must bear the shipping costs when shipping the package back.
Our shop cannot be responsible for eventual losses in this process. If the goods are lost in the process no exchange or return will be placed. To be safe the package should be sent by registered mail to our address (provided by email).
However, we will support the cost of postage in case of an error from our side (mistaken or damaged product).
Non-EU Returns & Exchanges
Our shop will not cover any taxes or customs fees for the returning items.
If any fees are charged to HAIMS PORTO to release a parcel, you will be contacted and we will require your approval to proceed and this amount will be deducted from your refund.
If not approved, the parcel will be sent back to the sender's address and no refund is applicable.
We strongly recommend using registered and trackable shipping.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or pieces made-to-order or any special requests.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at catarina@haimsporto.com.